At Eyevera, your satisfaction is our top priority. We take pride in the quality of our eyewear and want you to love your purchase. If for any reason you’re not completely satisfied, we’re here to help.
To qualify for a refund, your item must meet the following conditions:
Items that show signs of wear or have been customized (e.g., prescription lenses, engraved frames) are not eligible for refunds unless defective upon arrival.
To request a return, please contact our customer service team at support@eyevera.com with your order details and reason for return.
Once your request is approved, you’ll receive detailed instructions and a return shipping address.
After we receive your returned item, our team will inspect it to ensure it meets our return conditions. You’ll be notified once your refund is approved or denied.
If approved, your refund will be processed within 5–10 business days and automatically applied to your original payment method.
If you haven’t received your refund after 10 business days, please check with your bank or credit card provider, as processing times may vary.
If you still haven’t received it after confirming with your bank, contact us at support@eyevera.com—we’ll be happy to assist.
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.
We will offer a replacement or full refund at no extra cost once the issue is verified.
Certain products are non-returnable and non-refundable, including:
If you’d like to exchange your product for a different model, color, or size, please contact us.
Exchanges are processed once the original item has been received and inspected.
If you have questions about this privacy policy or our data practices, please contact us at:
